Tier 2 Technical Support Specialist

We are seeking a Tier II IT Technician with strong experience in workstation support and a solid comfort level with networks, servers, and MSP environments. This role blends remote support, onsite troubleshooting, and hands-on implementation work. You’ll handle escalations from Tier I, perform deeper diagnostics, and assist with configuring and maintaining client infrastructure., * Diagnose and resolve escalated hardware, software, and network issues (remote and onsite).

• Remote support tools and RMM platforms
• Knowledge of cybersecurity principles and best practices.
• Support and maintain Windows Server environments, Active Directory, Group Policy, and file/permission structures.
• Configure and troubleshoot firewalls, switches, wireless networks, and VPNs.
• Deploy, image, and configure workstations, laptops, and related hardware.
• Assist with server builds, migrations, and infrastructure projects.
• Document work clearly and follow internal processes.
• Participate in client onboarding, network assessments, and environment documentation.
• Provide mentorship and technical support to Tier I technicians.
• Assist with staging, prepping, and organizing equipment as needed for project rollouts.

If you’re confident with networks and servers, enjoy solving real-world problems, and want to be part of a growing MSP that prioritizes quality and security, we’d love to meet you. At Winners Computer, you’ll make a direct impact on client environments while continuing to grow your technical expertise.

**THIS POSITION REQUIRES strong understanding of NETWORKING and SERVERS

• 2+ years of IT support experience, MSP experience preferred.
• Strong understanding of networking fundamentals (VLANs, routing, firewalls, DHCP, DNS).
• Working knowledge of Windows Server, Azure AD/Entra, and Microsoft 365 administration.
• Solid troubleshooting and root-cause analysis skills.
• Excellent communication skills and professionalism with clients.
• CompTIA A+ and Network+ required. Additional industry certifications-Server+, Microsoft 365, Azure, or equivalent-are strongly preferred.
• Valid driver’s license and ability to travel locally to client sites.

• The pay range below reflects the potential compensation for this position. Compensation will vary based on factors including experience.

Pay: $19.00 - $26.00 per hour

Winners Computer is a security-focused Managed Service Provider (MSP) delivering modern, dependable IT services to businesses users in western Ohio. We take a hands-on, partnership-driven approach-embedding ourselves into our clients’ operations, supporting their systems, and strengthening their security posture. Our team values accountability, professionalism, and continuous improvement.