• Minimum bachelor’s degree; with a technical major, such as engineering or computer science OR 3+years of experience in Help Desk or Desk Side Support positions with a high school diploma.
• Experience with Cleanroom protocols and procedure (preferred)
• Should understand ITSM

Technical skills:

• Experience with IT infrastructure area support - DSS, Multiple Workstation OS (Window, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc.
• Experience with one or more of the following is a plus: Active Directory, Group Policies, SCCM, IIS, scripting, server HW, Systems Administration/System Engineer Microsoft certification.
• Familiarity with various computer cabling, printers, document scanners, barcode scanners, projection devices, networking, digital and analog telephony, VoIP, and other office technologies.

Soft skills (Competencies):

• Listening skills, verbal communication skills, customer service skills, problem-solving skills, teamwork skills.
• Ability to understand and speak the language of business. Self-management skills.

Communication:

• Very good communication and customer related skills.

Effectively interacts with both business and technical audiences at multiple levels, including top executive managers Knowledge and Expertise Demonstrates deep understanding of relevant technology, architecture, processes and practices.

NOBLE-NON-IT

Pay: $21.00 - $22.00 per hour