Desktop Support Technician

· Provide desktop and end-user IT support for desktops, laptops, tablets, mobile devices, printers, and video conferencing equipment.

· Troubleshoot hardware, software, Windows OS, Microsoft Office/O365, network connectivity, and remote access issues.

· Perform IMACD activities (Install, Move, Add, Change, Dispose), equipment setup, deployment, and asset inventory management.

· Perform Windows imaging/reimaging using SCCM, Ghost, or similar tools.

· Support Active Directory, Group Policy (GPO), ServiceNow ticketing, and software installation.

· Maintain technical documentation, update tickets, and ensure timely issue resolution with excellent customer service.

• Relevant Experience : 3 Years minimum
• Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)
• Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video)
• Tools : Windows OS, MS Office, O365, Mac OS (preferred)
• Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management), · experience in desktop support, hardware troubleshooting, Windows OS, and IMACD activities.

· Knowledge of ServiceNow, SCCM, Active Directory, GPO, and Microsoft Office.

· Excellent communication, troubleshooting, and customer service skills.

· A+ Hardware certification preferred; Microsoft, ITIL, and CCNA certifications are an advantage.