Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$45,760.0 - $49,920.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Macintosh Computers Cascading Style Sheets (CSS) Virtual Private Networks (VPN) Microsoft Office Remote Service Software AMT Asset Management Software Laptops Hardware Asset Management Cisco Servicenow

Job description

• Provide technical support for Windows PCs, laptops, printers, and Mac hardware.
• Manage hardware assets using AMT Asset Management Software.
• Troubleshoot hardware, software, network, and connectivity issues.
• Handle service desk tickets, incidents, and change management activities.
• Coordinate desktop rollouts, deployments, and antivirus upgrades.
• Maintain documentation and prepare reports using MS Office and ITSM tools.

Requirements

• 2+ years of experience in Service Desk / Desk-Side Support.
• Strong knowledge of Windows PCs, Mac hardware, printers, and Hardware Asset Management.
• Experience with AMT Asset Management Software.
• Knowledge of Active Directory, VPN, remote support tools, and ITSM tools such as ServiceNow or Remedy.
• Excellent communication, troubleshooting, and customer service skills.
• Certifications: MCP, MCSA, MCSE, CompTIA A+, HDI CSS, or Cisco certifications preferred. ITIL knowledge is an added advantage.

Apply for this position

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