M365 Enterprise Solutions Engineer

A client of Insight Global is looking for a M365 Enterprise Solution Engineer to join their team. Day to day, this person serves as the operational lead for the clients Microsoft 365 environment, supporting more than 14,000 employees globally. They spend their time troubleshooting complex user and platform issues that have been escalated beyond the Help Desk, monitoring the health and performance of Microsoft tools like Teams, SharePoint, OneDrive, Power Platform, and Copilot, and ensuring governance processes are being followed. They review new Microsoft features and service updates, assess potential impacts to the business, manage licensing and platform administration activities, and coordinate with IT leaders on recommendations and next steps. In addition, they document processes and create knowledge articles to improve support efficiency, while also contributing to strategic initiatives such as AI/Claude adoption, collaboration platform enhancements, governance improvements, and other enterprise technology projects. This role is hybrid 2-3 days in the office and must be local to Chicago, Detroit, Tampa, Seattle, or Housten. This role is a 6- month contract.

4-5 years of experience with M365 platform administration across SharePoint Online, Teams, OneDrive, Exchange, and Power Platform in a large enterprise environment (10,000+ users preferred).

• Power Platform administration including Power Apps, Power Automate, Copilot Studio, DLP policies, and environment provisioning.

• AvePoint Cloud Governance experience or similar workspace lifecycle management tooling.

• Microsoft Purview familiarity DLP, Sensitivity Labels, Retention Policies.

• Entra ID (Azure AD) working knowledge security groups, dynamic groups, app registrations

• ServiceNow ticket management and KB article authoring.

• Strong documentation skills ability to create SOPs, technical procedures, and knowledge base articles that are clear and actionable for L1/L2 audiences.

• Excel proficiency for tracker maintenance, data analysis, and reporting.

• Ability to independently investigate and troubleshoot M365 platform issues, assess impact, and formulate recommendations.

• Strong written communication this role communicates via email, Teams, and ServiceNow with stakeholders across global Bus. - Multi-geo M365 tenant experience is a plus.

• Experience in a high volume MSP environment.