Senior Engineer - Cloud & Infra Management

• Provided L1L2 Service Desk support for incidents service requests and queries via calls emails and ticketing tools
• Logged tracked and resolved tickets in ITSM tools as per SLA and priority
• Performed initial troubleshooting for hardware software network and application issues
• Escalated unresolved issues to L2L3 teams with proper documentation and followup
• Supported user account management activities including password resets access provisioning and deactivation
• Monitored ticket queues and ensured timely resolution to meet SLA and quality standards
• Communicated effectively with end users to provide status updates and resolution details
• Followed ITIL processes for incident request change and problem management
• Maintained SOPs knowledge base articles and resolution documentation
• Supported remote users using tools like VPN RDP and remote access utilities

Do you have experience in VPN?, Mandatory Skills : Servicedesk

(part of Larsen and Toubro (L&T)) 3.73.7 out of 5 stars Auburn Hills, MI $47,000 - $79,000 a year, Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Life insurance, Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation., Compensation range: $47,000.00 to $79,000.00 per year

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert