System Engineer

As a System Engineer, you are the technical “anchor” for our client environments. You will lead high-impact infrastructure projects, handle the most complex Tier 3 escalations, and architect the future-proof solutions our clients need to thrive. We are a team of 10 people-meaning your voice matters. You’ll work closely with our technical team to mentor junior staff and optimize our ecosystem to ensure we are the most proactive MSP in the region., * Architect & Implement: Design and execute complex projects including M365 tenant migrations, Azure cloud infrastructure deployments, and advanced network overhauls (VLANs, VPNs, Firewall hardening).

• Tier 3 Escalation: Act as the final point of resolution for deep-level technical issues that Tier 1 and 2 technicians cannot resolve.
• Syncro Optimization: Leverage RMM and PSA to build advanced automation scripts, custom monitors, and “self-healing” workflows to reduce reactive tickets.
• Cybersecurity Leadership: Implement and manage our 2026 security stack, including EDR/MDR, Zero Trust architectures, and threat detection.
• Client Consultation: Lead strategic “vCIO” calls to provide technical roadmaps and explain complex solutions in a way that aligns with client business goals.
• Mentorship: Conduct “Lunch & Learns” for our technical team to elevate the collective skill set of our 8-person crew.

Do you have experience in Technical troubleshooting support?, * Experience: 5+ years in a Senior Engineering role, preferably within an MSP environment.

• RMM/PSA Mastery: Expert-level knowledge with a heavy focus on scripting and automation.
• Cloud Proficiency: Advanced administration of Microsoft 365, Azure (IaaS/PaaS), and Entra ID (formerly Azure AD).
• Networking: Deep understanding of Unifi\Ubiquiti, advanced routing, and secure remote access.
• Scripting: Proficient in PowerShell for automating repetitive tasks and system deployments.
• Virtualization: Expert knowledge of Microsoft Hyper-V.

Pulled from the full job description

• 401(k) matching
• Paid time off
• Flexible spending account
• Life insurance
• Employee assistance program
• Lunch & learns, * 401(k) matching
• Employee assistance program
• Flexible spending account
• Life insurance
• Paid time off