Microsoft Dynamics 365 Field Service Consultant

Overview: We are seeking a Dynamics 365 Field Service Consultant to design, configure, and implement Microsoft Dynamics 365 Field Service solutions that streamline scheduling, work order management, and mobile field operations for our clients., Configure and customize D365 Field Service modules: work orders, resource scheduling optimization (RSO), asset management, inventory, and mobile app Integrate Field Service with D365 Sales/Customer Service, Power Platform (Power Apps, Power Automate), and third-party systems Design scheduling board configurations and optimize technician routing/dispatch Gather requirements from business stakeholders and translate into functional/technical specs Lead or support implementation phases: discovery, design, build, testing, UAT, deployment Provide post-go-live support, troubleshooting, and enhancements Collaborate with developers on custom plugins, workflows, and Power Automate flows Document configurations, processes, and training materials

3 7+ years hands-on experience with Microsoft Dynamics 365, including Field Service module Strong knowledge of Power Platform (Power Apps, Power Automate, Dataverse) Experience with Resource Scheduling Optimization (RSO) and mobile field service app configuration Understanding of D365 CE architecture, security roles, and business process flows Familiarity with integration tools (Azure Logic Apps, Azure Functions, APIs) Microsoft certifications preferred (e.g., MB-240: Field Service, PL-200/PL-400) Strong client-facing communication and stakeholder management skills Preferred: Experience in industries like utilities, manufacturing, telecom, or oil & gas (asset-heavy field operations) Background in ERP/CRM consulting or systems integration Agile/Scrum project experience

ACI (Advanced Computing International) is a Global Technology Services, Products & Solutions Company focused on designing and delivering the next generation applications and digital experiences for businesses and consumers. We specialize in Big Data & Analytics, Digital Transformation, IT Service Management, Cognitive Solutions, Artificial Intelligence, IOT & Future Networks, DevOps, Enterprise Applications & Managed Infrastructure Services & Industry Specific Solutions.

Leveraging the insights gained from working on innovative solutions and disruptive technologies, ACI develops Solutions to enhance business performance, accelerate product & applications time-to-market, harmonize Consumer Experiences and streamline their business operations. ACI works with clients across different business sectors: Financial Services, Healthcare, Manufacturing, Hi-Tech, Media, Utilities, Public sector, Retail, Telecom, E-commerce & Logistics, and Higher Education. ACI s core DNA is built on Innovation and co-existence to build a collaborative ecosystem where companies and consumers win.