Help Desk Specialist

Insight Global is looking for a Jr. Technical Analyst to join their team for a 3-month contract opportunity. This candidate will be responsible for supporting a large-scale desktop modernization initiative involving the migration of more than 900 pharmacists from traditional PC workstations to a Virtual Desktop Infrastructure (VDI) thin client environment. This individual will provide phone-based technical support, guiding end users through the process of connecting to the network, accessing their virtual desktops, and transitioning to the new workstation experience. The ideal candidate is customer-focused, technically curious, and comfortable following established processes and documentation. This role will utilize a comprehensive deployment guide and work closely with pharmacists and technical teams to ensure a smooth migration experience., * Provide phone-based technical support to pharmacists during thin client migration activities.

• Guide end users through the process of transitioning from a traditional PC environment to a VDI/thin client environment.
• Assist users with connecting thin clients to the network and validating connectivity.
• Walk users through login procedures and desktop access using established deployment procedures.
• Follow a detailed deployment playbook and troubleshooting documentation to ensure a consistent support experience.
• Verify successful connections to virtual desktops and required applications.
• Troubleshoot basic hardware, network connectivity, login, and configuration issues.

• Web office products experience (Email, outlook, one drive)
• Ability to troubleshoot login, connectivity, and workstation issues.
• Strong attention to detail and documentation skills.
• Ability to work independently while managing multiple support requests.
• Great customer service skills

Nice to Have:

• Experience supporting healthcare environments, pharmacies, hospitals, or clinical users.
• Exposure to Virtual Desktop Infrastructure (VDI) technologies such as VMware Horizon, Citrix, Azure Virtual Desktop, or similar platforms.

Pulled from the full job description Health insurance Vision insurance Dental insurance, * Dental insurance

• Health insurance
• Vision insurance