IT Technician

• Provide technical support to clients via phone, email, or in-person.
• Troubleshoot and resolve hardware and software issues on client computers
• Assist in installation and configuration of client servers, workstations, and other IT equipment.
• Perform routine maintenance and updates on client systems and network infrastructure.
• Manage and monitor client backups and disaster recovery systems.
• Participate in project planning and implementation of new client systems and technology solutions.
• Document and maintain accurate records of client systems and services.
• Keep up-to-date with emerging trends in IT and apply new knowledge and skills to improve client services.

• Minimum of 2 years of helpdesk support experience
• Good knowledge of Windows operating systems
• Experience with M365 and Entra ID administration
• Experience with AD administration
• Experience with troubleshooting M365 apps: Outlook, Teams, SharePoint
• Experience with supporting Apple products
• Basic knowledge of networking technologies
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Relevant IT certifications (e.g. CompTIA A+, Network+) are desirable, * AD administration: 2 years (Required)
• M365 apps: Outlook, Teams, SharePoint : 2 years (Required)
• IT support: 2 years (Required)
• Help desk: 2 years (Required)

License/Certification:

• CompTIA Network+ (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k) with 100% employer match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Continual training, certification, and licensing opportunities
• Guaranteed 40 hours per week
• Opportunities for growth

If you are a self-motivated individual with a passion for technology and providing exceptional customer service, then we want to hear from you. We offer a competitive salary package, opportunities for professional growth and development, and a dynamic work environment. Apply now and join our team of IT professionals.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are seeking an experienced and enthusiastic IT Technician to join our team at BTI Communications Group, a Managed Service Provider. In this role, you will be responsible for providing technical support to our clients, troubleshooting and resolving hardware and software issues, and maintaining our network infrastructure.