Information Technology Helpdesk & Client Support - Onsite, National Capital Region

The Information Technology HelpdeskClient Support will serve as the first point of contact for all IT issues related to workstations, printers, scanners, and other peripherals maintained, Responsibilities: The Information Technology HelpdeskClient Support will support tasks such as: *

• Managing all helpdesk inquiries from receipt to resolution, escalating complex issues as necessary.

• -Analyzing helpdesk data to identify trends and implement preventive measures; provide an annual report on trends and preventive -measures. *

• Maintaining a comprehensive trouble ticket log, including status monitoring and metrics reporting for the Month Status Report.

• U. S. Citizen.
• Top Secret clearance with SCI eligibility.
• High School Diploma or GED
• Three (3) years of experience providing enterprise IT helpdesk or desktop support services.
• Experience troubleshooting Windows workstations, printers, scanners, and peripheral devices; managing incident tickets through resolution; maintaining ticket logs and performance metrics; and providing customer support in a professional environment.
• CompTIA A+ Certification (or equivalent)

Preferred Qualifications:

• Associate’s or Bachelor’s Degree in Information Technology, Information Systems, Computer Science, or a related field
• Experience supporting Department of War organizations, using ticketing systems, Microsoft 365 environments, and helpdesk trend analysis/reporting
• Security+ certification

Pulled from the full job description

• Tuition reimbursement
• 401(k) matching
• Paid time off
• Flexible spending account, BluePath Labs offers a comprehensive benefits package. Benefits include, but are not limited to: employer-sponsored healthcare plan, lifestylewellness reimbursement, Flexible Spending Account (FSA), tuition assistance, 401(k) with company match, and paid time off for vacation / sick leave, in addition to 12 holidays per calendar year.

About BluePath

BluePath Labs combines mission and business insights with advanced technologies to deliver measurable performance improvements for our clients. BluePath is dedicated to surpassing client expectations by always living by our core values of integrity, professionalism, and resilience. BluePath’s extensive experience in Government, Military, Commercial, and Academic environments is unique among small businesses and a core differentiator of our solutions. Our multidisciplinary background allows us to solve diverse and complex problems. Most importantly, we work closely with our clients to frame problems correctly, optimize processes, leverage technologies, and implement enduring solutions. Labs are where ideas are born, experiments occur, and breakthroughs happen. It is the hallmark of BluePath’s culture.

https://www.bluepathlabs.com/

BluePath Labs is an equal opportunity employer.