Driver-CSS

• Provide safe, dependable, and respectful transportation for individuals served by BHN’s Substance Use Services programs.
• Operate company vehicles safely and follow all traffic laws, posted speed limits, BHN policies, and applicable transportation requirements.
• Transport individuals to healthcare appointments, treatment programs, and the next appropriate level of care as scheduled.
• Coordinate all trips with the Office Manager or designated program leader and maintain punctual pickup and drop-off times.
• Protect the confidentiality, privacy, dignity, and personal information of every individual served.
• Monitor the condition of assigned vehicles, ensure routine maintenance is completed as directed, and report safety or maintenance concerns promptly.
• Immediately report accidents, incidents, delays, emergencies, and other concerns to the appropriate program leader and request guidance when needed.
• Maintain an acceptable driving record in accordance with BHN’s Driver Policy and demonstrate safe, attentive, and courteous driving practices at all times.
• Complete transportation logs, incident reports, program forms, and other required documentation accurately, thoroughly, and on time.
• Communicate effectively with individuals served and program staff, attend required meetings and trainings, complete assigned program duties, and perform other responsibilities requested by the supervisor.

• High school diploma or GED required.
• At least six months of driving experience required.
• Valid driver’s license and a clean or otherwise acceptable driving record that meets BHN Driver Policy requirements.
• Two years of sobriety preferred when applicable to the candidate’s lived experience.
• Strong interpersonal and customer-service skills, with the ability to interact respectfully with individuals from diverse cultural, racial, ethnic, religious, gender-identity, and sexual-orientation backgrounds.
• Dependable, punctual, detail-oriented, and organized, with the ability to coordinate schedules and maintain accurate records.
• Ability to maintain confidentiality, use sound judgment, follow instructions, recognize safety concerns, and seek supervisory guidance appropriately.
• Ability to remain calm, attentive, and professional in high-demand, stressful, or unexpected situations.
• Basic proficiency with agency communication systems, computers, and required program documentation.
• Ability to spend extended periods operating a company vehicle and meet the physical requirements of the role, including walking and lifting or carrying up to 25 pounds, with or without reasonable accommodation.

• Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region’s largest behavioral health organizations.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Driver to join our CSS team and help advance our mission of empowering people to live healthier, more fulfilling lives., We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Pay Range: $21.50-$25.00