Counselor Case Manager- CSS

• Provide direct counseling, case management, and recovery support to individuals receiving structured residential treatment within Clinical Stabilization Services (CSS).
• Manage an assigned caseload, meet with individuals at the frequency required by their level of care, and build therapeutic relationships that promote stabilization, recovery, and independence.
• Complete admission and discharge documentation and develop individualized assessments, treatment plans, safety plans, relapse-prevention strategies, and related service documentation with individuals and the treatment team.
• Coordinate continuing-care and discharge planning, connecting individuals with outpatient treatment, medication services, recovery supports, housing, healthcare, benefits, and other community resources.
• Facilitate psychoeducational, recovery-focused, and family groups and document participation, progress, and services accurately in the electronic health record.
• Participate in multidisciplinary treatment-team meetings and collaborate with clinical, nursing, recovery-support, and program leadership to ensure integrated, high-quality care.
• Monitor program activities and support individuals in following treatment and safety expectations through respectful, trauma-informed, person-centered approaches.
• Respond appropriately to critical incidents, behavioral or medical concerns, and emergencies; use on-call support when needed and promptly report safety or environmental concerns.
• Maintain complete, accurate, and timely electronic health records, incident reports, transportation requests, and other required program documentation.
• Protect confidentiality under HIPAA and 42 CFR Part 2, follow licensing and funding requirements, complete required training and supervision, support transportation as needed, and perform other assigned duties.

• High school diploma or GED required; associate degree or higher preferred.
• At least one to three years of experience working in a substance-use treatment environment required.
• Knowledge of substance-use disorders, withdrawal and stabilization needs, recovery-oriented care, case management, treatment planning, relapse-prevention support, and community resources.
• Commitment to empowerment, personal growth, human rights, dignity, safety, and community integration for individuals served.
• Two years of sustained recovery preferred for candidates drawing on personal recovery experience.
• Strong interpersonal, group-facilitation, verbal, and written communication skills, including the ability to respond professionally during stressful and high-acuity situations.
• Strong organization, time-management, documentation, and follow-through skills, with the ability to manage multiple priorities and urgent needs.
• Familiarity with internet, email, word-processing, agency communication, and electronic health record systems.
• Valid driver’s license required, along with the ability to complete required driving training and support transportation when assigned.
• Ability to work the assigned essential-staff schedule in a 24-hour residential program and meet the physical requirements of the role, including lifting or carrying up to 25 pounds, with or without reasonable accommodation.

Pulled from the full job description

• Tuition reimbursement
• 403(b)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Employee assistance program

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Counselor/Case Manager to join our Clinical Stabilization Services (CSS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region’s largest behavioral health organizations.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience., Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.