Mobile Device Support - # 26-19149

• Work directly with end users within the region to communicate changes and impacts to their IT environment.
• Partner with vendors on service contracts to ensure optimal solutions for customers.
• Provide troubleshooting support for mobile devices and mobile applications.
• Develop user guides and instructions for customer-specific application configurations and setup.
• Coordinate updates and upgrades for mobile devices with customers., * Record and document all new processes and procedures within the service scope, and update existing documentation to ensure clarity and consistency for coworkers.
• Support change and release processes for the implementation of IT systems.
• Produce reports and perform clean-up activities, including canceling mobile lines showing zero usage and cross-charging business areas that fail to return devices from departing employees.
• Manage decommissioning and shipping of devices to remarketing partners.
• Generate and present results of clean-up efforts to the customer supervisor.
• Ensure compliance with guidelines outlined in the Mobile Policy by business users.

• Interest or experience in IT operations, end-user support, or enterprise IT environments.
• Excellent written and verbal communication skills, including presentation skills.
• Experience with iOS platforms (preferred).
• Experience with Microsoft Office 365 and related applications (preferred).
• Familiarity with cybersecurity concepts (preferred)., * Strong written and verbal communication skills, with the ability to present information clearly to both technical and non-technical audiences.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Self-motivated, detail-oriented, and comfortable working independently as well as collaboratively.
• Ability to communicate effectively with all levels of the organization, from senior management to individual contributors.

Education:

• Associate degree