IT Support Specialist

We’re seeking a hands-on IT Support Specialist to manage our internal technology operations - from employee onboarding/offboarding to hardware asset management to administering and optimizing our legal practice software (Lawmatics, Docketwise, and MyCase). This is a great fit for someone who enjoys wearing multiple hats: part help desk, part systems administrator, part legal-tech power user.

Key Responsibilities

Onboarding & Offboarding

• Set up new hire accounts, hardware, email, and system access (including Lawmatics/Docketwise/MyCase user profiles and permissions)

• Conduct IT orientation for new employees

• Manage secure offboarding: account deactivation, equipment retrieval, access revocation across all platforms

Hardware & Asset Management

• Maintain an accurate inventory of all PCs, laptops, monitors, phones, and peripherals

• Track asset lifecycle: procurement, deployment, maintenance, retirement

• Coordinate repairs, warranty claims, and vendor relationships

• Manage software licensing and compliance records

Legal Software Administration & Automation

• Serve as in-house admin for Lawmatics, Docketwise, and MyCase

• Build and maintain automations and workflows within and across these platforms (intake sequences, status updates, document triggers, task assignments, etc.)

• Manage integrations between Lawmatics, Docketwise, MyCase, and other firm systems (email, calendar, e-signature, document management)

• Train attorneys and staff on proper platform usage; troubleshoot user issues

• Evaluate and recommend additional automation opportunities to reduce manual work (e.g., Zapier or native integrations)

• Maintain data hygiene and reporting/dashboards across systems

• 2+ years in an IT support or systems administration role, ideally in a law firm or professional services environment

• Hands-on experience with Lawmatics, Docketwise, and/or MyCase strongly preferred (or comparable legal practice management/CRM software)

• Experience building automations/workflows within SaaS platforms

• Strong understanding of hardware asset tracking and inventory management

• Familiarity with onboarding/offboarding security best practices

• Excellent communication skills - comfortable supporting non-technical attorneys and staff

Nice to Have

• Experience with Trainual or similar onboarding/training platforms

• Zapier, Power Automate, or API-based integration experience

• Immigration or civil litigation practice background (helps with Docketwise workflows specifically

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Maimone Legal is a fast-growing immigration law firm focused on helping individuals, families, and investors successfully move to the United States. We are not a traditional law firm, we move fast, we innovate, and we are constantly looking for ways to improve how we operate.