Associate Tech Support Analyst

We are seeking an Associate Tech Support Analyst to join our team. This role is responsible for providing comprehensive technical assistance, including imaging and deploying hardware, performing break/fix support, and managing software requests. The ideal candidate will possess strong communication skills and experience within a structured ticketing system environment. This position requires working on-site five days a week., * Image and deploy laptops and desktops for employee onboarding.

• Provide end-to-end break/fix hardware support and troubleshooting.
• Fulfill software installation, update, and troubleshooting requests.
• Recover assets through IT asset return and offboarding procedures, including scanning devices.
• Test returned devices through the return merchandise authorization (RMA) process.
• Support the virtual environment, including handling VM requests and related issues.
• Utilize a ticketing system to manage and document support activities.
• Provide daily updates and status reports on technical support tasks.

Experience: 1-5 years of desktop or technical support experience.

Technical Skills: Experience with an IT service management tool such as ServiceNow or an equivalent ticketing system.

Preferred Qualifications

• Strong communication skills for providing updates and status reports.
• Experience with the Microsoft Word application.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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