Group Technical Architect

The Tier-1 MCAD Support Engineer (Siemens NX) provides first-line technical support for Mechanical CAD (MCAD) systems using Siemens NX in an enterprise engineering environment. The role focuses on user onboarding, access provisioning, installation, licensing, environment configuration, and basic NX usage support., First Contact : Serve as the primary point of contact for Siemens NX user issues submitted via Jira. Tier 1 Triage: Resolve Siemens NX application launch failures, login issues, and access problems. Ticketing Discipline : Log, track, update, and document technical incidents accurately within Jira. Supporting new Mechanical Engineer onboarding for Siemens NX Installation : Deploy and configure approved Siemens NX versions according to enterprise standards. License management : Handle license server tasks using FlexLM, usage analytics, audit report preparation, and debugging license issues. Workstation Readiness : Validate OS, graphics drivers, memory allocations, and VPN configurations for remote engineering.

Siemens NX user support, Install and configure NX versions, License usage and diagnostics Basic understanding of Siemens NX (Design and Drafting modules) Linux administration expertise with hands-on experience in managing engineering applications in Linux environments. Good-to-have Windows system administration knowledge as well. Experience with Networking and Software configuration Management. Strong troubleshooting, communication, and documentation skills Minimum 3 years of experience in IT Support / Siemens NX in engineering environment. Other Requirements