IT Associate - Hardware, Help Desk & ERP Support | Rochester, NY

We’re hiring an IT Associate to be the hands-on technology presence at our Rochester facility. The role spans three areas: day-to-day hardware and help desk support, administration of our ERP system to keep it aligned with how production actually works, and management of our other software vendors. It’s a role with real ownership from day one and room to take on more as our infrastructure grows., * Serve as the on-site point of contact for hardware: laptops, printers, scanners, cameras, and production floor devices

• Manage the day-to-day help desk queue for IT support requests
• Troubleshoot and resolve network connectivity issues (WiFi, wired, guest access)
• Provision and support new hires: laptop setup and management, account provisioning, basic Google Workspace administration
• Maintain documentation of on-site equipment, configurations, and recurring issues

ERP Management

• Learn our ERP system deeply: how it works and how production teams actually use it
• Work directly with end users on the floor to understand their needs, pain points, and workflows
• Configure and maintain the ERP so it matches real production needs: users, permissions, workflows, data quality
• Serve as the first line of support for ERP questions and issues, coordinating with the vendor when needed

VendorSystems Support

• Help manage our other software vendors (support requests, licenses, renewals)
• Coordinate with the Manager of Data EngineeringIT on larger infrastructure projects (network upgrades, system replacements/migrations, security initiatives)
• Escalate complex issues appropriately rather than letting them stall

• A technical foundation: coursework, personal projects, tinkering, an internship, or an early IT-adjacent job
• Genuinely hungry to learn: you dig into problems until you understand them, not just until they’re closed
• Naturally notices what’s broken or inefficient and wants to fix it, rather than waiting to be told
• Strong attention to detail: you catch the small stuff before it becomes a bigger problem
• Able to take ownership on-site day-to-day, with regular check-ins and support from IT leadership
• Comfortable talking with non-technical users to understand what they actually need
• Basic understanding of networking concepts (WiFi troubleshooting, DHCP, printers on a network), or a strong ability to learn it fast
• Systems-oriented thinker who’s comfortable using AI tools to work faster and smarter, not just execute tickets manually
• Reliable, hands-on, and comfortable in a manufacturing/warehouse environment, * Coursework or certifications in IT, computer science, or a related field
• Exposure to enterprise networking or security equipment
• Exposure to ERP, inventory, or business systems
• Interest in analytics or data work is a plus, but not required

$24.04 to $28.85/hour

Cirona Labs is a cannabis manufacturing operation building out modern IT and data infrastructure to support production, compliance, and growth.