Level 2 IT Support Engineer

We are seeking a Level 2 IT Support Engineer to join a growing IT team supporting a variety of business environments. This role is ideal for a hands-on technical professional who enjoys troubleshooting, solving complex issues, and providing exceptional user support.

The ideal candidate is dependable, customer-focused, organized, and comfortable working in a fast-paced environment while managing multiple priorities. Responsibilities

• Provide Level 2 technical support across desktop, server, cloud, and endpoint environments
• Troubleshoot Windows PCs, laptops, printers, mobile devices, and business applications
• Support Microsoft 365 including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID/Azure AD
• Manage user accounts, permissions, MFA, onboarding/offboarding, and password resets
• Diagnose and resolve networking issues including DNS, DHCP, VPN, wireless connectivity, and firewalls
• Resolve support tickets independently and escalate issues when necessary
• Document technical issues, resolutions, procedures, and support activities
• Assist with endpoint security, patching, backups, and system monitoring
• Collaborate with senior engineers and project teams on escalated issues and improvements
• Identify recurring issues and recommend process or technical improvements

Do you have experience in Task prioritization?, * 2+ years of hands-on IT support experience

• Experience in Level 2 support or advanced desktop support environments
• Strong knowledge of Microsoft 365 and Windows operating systems
• Experience with Active Directory and/or Entra ID (Azure AD)
• Troubleshooting experience with desktops, email, VPNs, printers, and network connectivity
• Strong customer service, communication, and documentation skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Reliable, proactive, and solution-oriented mindset

Preferred Skills

• Experience with Intune, AutoPilot, MFA, and endpoint management tools
• Familiarity with networking equipment, wireless access points, VPNs, and firewalls
• Exposure to endpoint security, backup, and recovery solutions
• Experience using remote monitoring and ticketing systems
• Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications

Technical Environment

• Microsoft 365 / Exchange Online
• Entra ID / Azure AD / Active Directory
• Windows 10/11 and Windows Server
• Intune and endpoint management
• DNS, DHCP, VPN, and networking
• Endpoint security and backup solutions
• Remote support and ticketing platforms

4.04.0 out of 5 stars Houston, TX 77043 $65,000 - $80,000 a year