Information Associate - Samaritan Hospital Maternity Unit

As a member of the Patient Care Centered Team, the Information Associate provides clerical, communication, reception, supply management and other supportive services for the Unity to ensure high quality services to patients, family members and other hospital staff.

Principal Responsibilities

Maintaining the patients’ medical record:

• Accurate identification of all patient forms and correct organization of medical records
• Organizes chart when patient is transferred to another unit and updates chart forms daily in medical record
• Reviews medical record each shift for consults
• Copies medical record as needed, Deletes medical record of long-term patients as needed
• Scans all Patient Advance Directives to EPIC
• Prepares medical record at discharge
• Collates discharged patient records for Medical Records and Care Center
• Assembles medical records of discharged patients according to the standard format in the most accurate and efficient manner.
• Attaches loose reports to the proper record
• Completes specific tasks for the Patient Care Unit as assigned by the Nurse Manager, Supervisor, or Sr. IA.

Reception:

• Acts as a receptionist for the unit.
• Answers, screens and routs telephone calls correctly
• Assists patients’, families and the public
• Answers nurse/patient intercom system and relays information to responsible person
• Contacts patients family or doctor as directed
• Ascertains identity of all persons
• Faxes medical information to physicians and Insurance carriers as requested

General Tasks:

• Maintains adequate level of supplies. Obtains and returns equipment to proper department
• Responsible for neat and orderly environment with the unit by maintaining bulletin boards with current notices
• Responsible for filing daily assignment sheet by shift
• Receives, opens and appropriately distributes center mail
• Receives, opens and appropriately distributes materials faxed to center
• Ordering Unit Supplies through PeopleSoft

Support of Unit Functions:

• Making sure patient’s names are written on daily assignment sheets.
• Maintaining bulletin boards
• Reporting maintenance issues through Facilities Maintenance Work Order System
• TIS Service Now Self Self-Service
• Checking all computer equipment to assure working properly
• Maintaining nursing stations with no food, beverages, etc. (Using Hydration Stations)
• Preceptor for new IA’s as assigned by Sr. IA or Operations Manager
• Unit specific responsibilities as assigned by Sr. IA or Operations Manager
• Clinical Engineering Work Orders
• Daily check of unit Voalte Phones

• High School Diploma required, AAS preferred
• Minimum of two years’ work experience in a health-related area
• Exceptional interpersonal skills
• Good organizational and time management skills
• Knowledge of medical terminology
• Knowledge of various health insurances

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran