Application & Support Engineer - US & Canada

• Plan, coordinate, and execute the installation and updates of Sim&Cure software solutions (Sim&Size) at US clinical sites.
• Partner with hospital departments, including IT Security, Biomedical engineering, and Clinical engineering.
• Verify and validate technical prerequisites (workstations, networks, HIPAA-compliant cloud/server architectures).
• Ensure compliant, documented, and secure system go-lives across the US territory.

2️. Technical Support & Troubleshooting (L2)

• Act as the main point of contact for US clients (hospitals, clinics) and internal field resources (Level 2 support).
• Diagnose and resolve complex technical and application incidents via remote tools or, when necessary, on-site interventions.
• Identify workarounds and document root causes to ensure high system availability and minimize clinical/surgical downtime.
• Maintain clear, structured, and reassuring communication with US medical staff during critical incidents.

3️. Training, Clinical Education & Product Adoption

• Deliver high-quality training sessions (both remote and on-site) for clinical users, physicians, and partners to ensure autonomous and safe use of Sim&Size.
• Train internal US teams (including Territory Managers and new hires) on product updates, technical workflows, and best practices.
• Design, update, and maintain educational materials, including user manuals, quick-start guides, video tutorials, and training modules.
• Monitor training effectiveness and continuously optimize educational programs based on US user feedback.

1. Field & Commercial Collaboration

• Collaborate closely with US Territory Managers to align technical interventions and training sessions with sales priorities.
• Assist in planning and tracking field activities and software upgrades across the North American region.
• Act as a technical and clinical ambassador during product demonstrations, workshops, and major US conferences (e.g., RSNA).

1. Quality Assurance & Product Complaints (FDA / ISO)

• Centralize and analyze US field feedback to identify product improvements and user training needs.
• Manage the internal Product Complaint process in strict compliance with medical device regulations (FDA guidelines and ISO 13485).
• Act as the interface between US clients and HQ internal teams (Quality, Regulatory, R&D in France) to ensure rigorous incident tracking.

• Degree: Bachelor’s or Master’s degree in Biomedical Engineering, Computer Science, or a related technical field.
• Experience: Minimum 2 years of experience in application support, technical troubleshooting, or clinical training in the US healthcare sector, ideally in:
• B2B medical software or medical imaging environments (DICOM / PACS / RIS).
• Regulated medical devices (FDA-regulated environments).
• Experience delivering presentations, training, or coaching to US clinical audiences (surgeons, radiologists) is highly valued.

Technical & Operational Skills

• Strong understanding of hospital IT environments, network configurations, and cybersecurity standards (HIPAA, SOC2).
• Ability to translate complex technical concepts into simple, pedagogical instructions., * Pedagogical mindset: Strong communication skills and natural ability to teach and empower others.
• Problem-solving drive: Structured, analytical, and solution-oriented approach.
• Customer-centric: Empathy, patience, and ability to handle high-pressure clinical environments., * Languages: Fluent in English (mandatory). Knowledge of French (to facilitate communication with HQ in Montpellier) or Spanish is a plus.
• Mobility: Willingness to travel regularly across the US (up to 40%).

Scope: North America (US & Canada)

Founded in 2014, Sim&Cure is French digital start-up focused on improving neurovascular treatments of cerebral aneurysm with a proprietary software suite. The Sim&Size software is a Class II medical device with CE mark and FDA clearance that has already been used to treat more than 10,000+ patients in 500+ hospitals in the world.

Through several modules, Sim&Size is a software suite that provides to the physician a 3D visualization of medical images and a computational model of neurovascular implantable medical devices (IMDs). The therapeutic strategy is the most important step of this disease treatment and Sim&Size is now part of it by being efficient, safe, and reproducible. Computational modeling of specific devices in the anatomy of a patient helps the physician to achieve the intended outcome of the intervention.