Service Desk Agent

We are hiring immediately for a Service Desk Agent to work either in the Westminster, CO office, or in Herndon, VA. This position will allow for a combination of in-office work and a few days from home. From home may be up to two days per week, and this is subject to change.

The successful candidate will be responsible for answering incoming internal customer calls, utilizing company policies to solve customer issues and directing calls/tickets to support teams when necessary. Our Service Desk Agents, are often the first point of contact for customers’ service issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

This support is provided in accordance with corporate and company policy and industry best practices. Outstanding customer service skills and communication skills working in a team environment is crucial to the success of the team, the customer, and the candidate.

Essential Duties: The following duties are not meant to be all inclusive and may be changed or modified by the company at any time.

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow call center “scripts/troubleshooting guides” when handling different topics
• Identify customers’ needs, clarify information, and providing solutions
• Monitor tickets & workflows and in accordance to team’s SLAs
• Create documentation where documentation is absent
• Administer Active Directory accounts
• Utilize remote user support tools to provide support
• Understand basics of Windows 7, Windows 10, MAC OS, and Microsoft applications, a plus
• Demonstrate strong communications skills with active listening skills
• Remain customer-service oriented in all situations/personalities
• Pay attention to detail
• Solve problems quickly
• Remain organized/ set priorities
• Follow established procedures on routine work; requiring instructions only on new assignments

• Must be a U.S. Person
• High School Degree or GED
• Be able to successfully pass a background investigation
• Experience in a customer service role

Preferred Qualifications:

• Previous help desk experience is a plus

• The base pay for this position within Colorado is: $15.75 - $21.00 - $23.10 hourly.

For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

Benefits: Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at:https://www.Vantor.com/careers

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee.

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Please review the job details below.

Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale and cost effectiveness.