Help Desk Support/IT Service Desk Analyst/Help Desk Support Technician

VDart, Inc.

Houston, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

French

Job source

dice.com

Tech stack

Microsoft Windows Apple IOS Collaborative Software Desktop Computing Virtual Private Networks (VPN) Microsoft Office Networking Basics Remote Access Technology Information Technology Laptops Servicenow

Job description

Provide technical support and resolve incidents in accordance with ITIL processes.
Log, track, update, and close support tickets within defined SLAs.
Troubleshoot Windows OS, Microsoft Office, desktops, laptops, mobile devices (iOS/Android), VPN, and collaboration tools.
Support password resets, remote access tools, and workplace technology solutions.
Escalate complex issues and coordinate with internal teams and vendors as needed.
Maintain clear communication and ownership of incidents through resolution.

Requirements

We are seeking a customer-focused Service Desk Analyst Level I to provide first-line technical support for end users across a variety of IT systems, applications, and devices. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a commitment to delivering exceptional customer service in a fast-paced, 24/7 support environment., * Minimum 6 months of experience in a Service Desk, Help Desk, or Technical Support role.

Experience working in a 24/7 support environment preferred.
Knowledge of Windows, Office 365, mobile device support, VPN, and basic networking.
Experience with ITSM/ticketing tools such as ServiceNow or similar platforms.
Strong communication and customer service skills.
Bilingual English/French is a plus.