Data Center IT Operations Technician

Tellusicom INC

Santa Clara, CA, United States

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

0 years minimum

Compensation

$54,000.0 - $60,000.0

Working hours

Regular working hours

Languages

English

Job source

indeed.com

Tech stack

JIRA Data Centers Dynamic Host Configuration Protocol Domain Name System (DNS) Information Technology Operations Networking Hardware Virtual Private Networks (VPN) Linux Servers TCP/IP Virtual Local Area Networks Network Routers Gestionnaire Libre De Parc Informatique (GLPi)

+2 more

Firewalls (Computer Science) Servicenow

Job description

We are seeking a Data Center IT Operations Technician to support daily operations in a mission-critical data center environment. This role involves monitoring, troubleshooting, equipment installation, ticket handling, and operational support while following security, safety, and operational procedures., * Perform routine inspections, alarm response, ticket handling, and basic troubleshooting.

Support server and network device verification, cabling, labeling, PDUs, and asset tracking.
Assist with rack-and-stack, OS installation, hardware replacement, patching, and cable management.
Update tickets, operation records, and shift handovers according to SOPs/EOPs.
Support maintenance activities, device upgrades, configuration changes, and project implementation.
Escort vendors and contractors during on-site activities when required.

Requirements

Do you have experience in Firewall?, * 0-1+ years of experience in IT support, Help Desk, NOC, Field Support, hardware, network, or system support.

Basic knowledge of Windows/Linux Server, TCP/IP, DNS/DHCP, VLAN/VPN, switches, routers, firewalls, fiber optics, and structured cabling.
Familiarity with ServiceNow, Jira, GLPI, SOP/EOP, or SLA processes is a plus.
Ability to communicate operational updates and escalations in English; Chinese is a plus.
Willingness to work on-site, in shifts, and in emergency response situations.

Benefits & conditions

1.51.5 out of 5 stars Santa Clara, CA 95056 $4,500 - $5,000 a month - Full-time, Pulled from the full job description

Opportunities for advancement, * Career growth opportunities in IT infrastructure and operations.
Multicultural and fast-paced working environment.
Competitive compensation and benefits package.

Pay: $4,500.00 - $5,000.00 per month