EM
Eli McGarvie
Highest Paying Tech Companies for Developers
over 3 years ago
Telephony Engineer - Conversational AI Specialist (Kore.ai)
Chelsoft Solutions Co.
United States
9 days ago
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Prepare application
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Role details
Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
7 years minimum
Working hours
Regular working hours
Job source
Tech stack
Artificial Intelligence
Payment Systems
Trunking
JSON
OAuth
Scripting
Chatbots
Genesys
Virtual Agents
Restful APIs
Amazon Lex
Webhooks
Job description
We are seeking an experienced Telephony Engineer with expertise in Conversational AI to design and support AI-powered voice solutions within a cloud contact center environment. The ideal candidate will have strong experience with Kore.ai, Five9, complex IVR call flows, SIP/SBC, and REST API integrations.
Requirements
- 7+ years of Contact Center / Telephony experience
- Hands-on experience with Kore.ai (or Dialogflow, Amazon Lex, Cognigy)
- Five9, Genesys, or NICE CCaaS experience
- IVR call flow design and scripting
- SIP, SIP Trunking, SIP Headers & SBC
- REST APIs, JSON, Webhooks, OAuth
- CRM/Billing/Payment system integration
- Excellent communication skills
Preferred: Experience with Agentic AI, Finance/Billing domain, and AudioCodes SBC.
Apply for this position
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Apply on www.dice.com
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
Good distractions
Talks and stories from around this role — technically off-topic, practically not.
Moments
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Delivering dynamic voice interactions via ElevenLabs
Alexandra Mihai +2 · Europe 2026 Virtual
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The evolution axis from genesis to commodity
Markus Harrer · World Congress 2023
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Adopting OAuth best practices and removing outdated grants
Alexander Schwartz · World Congress 2026 Europe
3:47 min
Exploring JSON, CBOR, and JOSE for data serialization
Aaron Russell · LIVE
2:13 min
Building real-time phone agents with minimal infrastructure
Chris Heilmann +2 · LIVE
9:30 min
Registering custom modules and updating genesis block
Manu Nelamane Siddalingegowda · World Congress 2021
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