Desktop Support - VIP Support

Noblesoft Technologies

Glencoe, MD, United States

9 days ago

Apply on www.careerjet.com

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Microsoft Windows Active Directory Software Applications JIRA Business Software Microsoft Outlook Desktop Computing Virtual Private Networks (VPN) Microsoft Office Remote Service Software Peripherals Laptops

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Servicenow

Job description

We are looking for a Desktop Support professional with strong VIP support experience to provide high-quality technical assistance to executives and senior management. The role requires excellent troubleshooting, communication, and customer service skills. Key Responsibilities

Provide VIP/Executive desktop and technical support for hardware, software, and applications.
Troubleshoot Windows desktops, laptops, printers, mobile devices, and peripherals.
Install, configure, and maintain computers and software applications.
Support Microsoft 365, Outlook, Teams, VPN, and other business applications.
Handle IT tickets and resolve incidents within defined SLAs.
Provide onsite and remote technical support to users.
Perform hardware/software upgrades and replacements.
Maintain accurate documentation of incidents, assets, and solutions.
Coordinate with other IT teams for complex technical issues.
Provide a professional, customer-focused experience to VIP users.

Requirements

3+ years of experience in Desktop/IT Support.
Hands-on experience with VIP/Executive Support.
Strong knowledge of Windows 10/11, Microsoft Office/Microsoft 365, Outlook, Teams, and Active Directory.
Experience with laptops, desktops, printers, mobile devices, and peripherals.
Knowledge of VPN, networking, and remote support tools.
Experience with ITSM/ticketing tools such as ServiceNow, Jira, or Remedy.
Excellent communication and interpersonal skills.
Ability to work under pressure and provide quick, professional support to executives.