Technology Support Specialist

Under the direction of the RCLS Information Technology Manager, the Technology Support Specialist will perform a variety of technical duties primarily concerning the operation of the library computer system, website, and social media outlets. This position is responsible for installation, preventative maintenance, and minor repair of all computers and their peripherals, and miscellaneous office equipment. In addition, the position performs on-call computer help desk duties for library staff and patrons involving computer hardware, applications, and office equipment., * Handles day-to-day installation, maintenance, minor repair, and troubleshooting of the library’s network hardware and software, peripherals, office equipment, and other technology-related areas for both staff and patrons’ computers.

• Assists with implementation and maintains network and workstation stability, security, and performance.
• Performs computer system diagnostics, maintenance, and backup routines.
• Maintains records and instructions for hardware and software upgrades of each computer.
• Performs help desk duties for staff and patrons.
• Remains aware of emerging technologies. Trains staff on new software and technologies.
• Attends meetings and serves on committees, as requested.
• Performs related duties as assigned.

• Graduation from an accredited college or university with an Associate’s Degree or above and minimum of 2 years recent technology-related experience or an equivalent combination of education and experience.
• Working knowledge of computers, both hardware and software, and other related technology.
• Knowledge of computer networking concepts and applications.
• Skill in communicating effectively, both verbally and in writing; strong analytical and problem-solving skills; skill in developing staff procedures and guidelines; skill in interpreting statistical data, formulating recommendations and writing reports; skill in coordinating multiple projects simultaneously; skill in organizing, compiling, and recording information accurately; skill in utilizing word processing, database, and/or spreadsheet software packages.
• Possess a valid Tennessee Driver’s License or ID.
• Scheduling flexibility required, but a regular schedule of hours, including nights and weekends, with occasional exceptions, is possible. This position is classified as Full Time or Part-Time Non-Exempt for the Fair Labor Standards Act.

• The job location is at but not limited to the Technology Engagement Center and/or one of the specified branches of RCLS.
• Physical condition necessary for the regular, and sustained, performance of heavier physical tasks such as walking over rough or uneven surfaces.
• Frequent bending, stooping, and working in confined spaces.
• Lifting or carrying moderately heavy (20-50 lbs.) items and occasionally very heavy (50 lbs. and over) items
• Minimal dexterity in using fingers, limbs, or body in the operation of office equipment.
• Using a keyboard, and sitting, or standing for extended periods of time.