IT User Support Specialist Lead

• Monitors lower level IT User Support Specialists to ensure effective and time resolution of users’ problems, queries or complaints.
• Solves escalated issues by utilizing knowledge of hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Confers with end users to resolve incidents and fulfill requests through support via in-person, phone, or remote methods.
• Installs/removes/configures hardware and software.
• Ensures that plans are in place for responding to situations such as service outages.
• Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
• Coaches team members on addressing user questions and assists with the most complex issues.

• 3 years of professional experience
• Basic knowledge and understanding of operating systems, networks, applications, and hardware, * 5+ years of experience supporting enterprise technology
• Prior background in technical support, customer service, or related field
• Strong communication and interpersonal skills desired

Educational Requirements

• Vocational and/or Technical Education Preferred

3.83.8 out of 5 stars 301 West Bay Street, Jacksonville, FL 32202 $25 - $34 an hour, Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, EverBank, N.A. is committed to the well-being of its associates. That’s why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company’s comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:
• Medical, dental, vision & HSA/FSA
• 401(k) savings
• Paid holidays & generous PTO
• Additional wellness & voluntary benefits

Additional Company-provided benefit options (subject to plan terms):

• Tuition reimbursement
• Commuter Benefits
• Life and Disability Insurance

Compensation: $25 - $34 Additional Details :

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company’s commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor