Level 1 Network Operations Center (NOC) Technician

On-Ramp Indiana Inc

Noblesville, IN, United States

29 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$41,600.0 - $52,000.0

Working hours

Shift work

Job source

www.indeed.com

Tech stack

Computer Literacy Modems Issue Tracking Systems IP Addressing Internetworking Networking Basics Network Monitoring Wi-Fi Technology Network Routers Computer Network Operations

Job description

Answer customer calls, emails, and support tickets as our first point of contact
Troubleshoot internet connectivity issues - Wi-Fi, routers, signal quality, and service outages
Monitor network dashboards and alarms; catch problems before customers call
Document every issue clearly and completely in our ticketing system
Identify when an issue is one customer versus an entire area, and escalate quickly when it matters
Coordinate with field technicians on service calls, installs, and dispatch
Follow established procedures and know when to hand off to Tier 2

Requirements

Must reside in the greater Indianapolis area and be able to work on-site in Noblesville
Valid Indiana driver’s license
Basic networking and computer knowledge - Wi-Fi, routers, modems, IP addresses
Comfortable learning new software quickly; you’ll work in several systems daily
Strong work ethic, reliability, and attention to detail
Excellent communication and customer service skills - patient and clear on the phone
Able to work independently, especially on weekend shifts
High school diploma or equivalent
Help desk, call center, ISP, cable, or IT support experience (preferred)
CompTIA A+ or Network+ a plus

Benefits & conditions

Paid training, Professional development assistance, Health insurance, Retirement plan, Paid time off, Vision insurance, Health savings account, Dental insurance Full-time Noblesville, IN 46060, * Competitive pay: $20-$25/hour, based on experience

Set full-time schedule with two consecutive weekdays off
Health insurance, paid time off, and paid holidays
Paid training - we teach you networking from the ground up, no prior ISP experience needed
Certification reimbursement (CompTIA, MikroTik, Cisco)
Company laptop and equipment provided
Clear promotion path to NOC Technician II - this is where our senior techs started
Work with cutting-edge broadband and wireless technology
Career growth opportunities in a fast-evolving industry, * Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance