Technical Support Specialist/Desktop Support

• Analyzing technician (peer) workflows to identify areas of improvement and optimization. Identifying technician workflows which do not have supporting process documentation.
• Assisting the IT team with system provisioning and device refresh/replacements.
• Documentation writing.
• Physical and Virtual asset stockroom maintenance.
• Supporting IT project goals.

We are seeking a highly motivated and technically proficient Technical Support Specialist to join our dynamic IT team., * Customer Service

• Troubleshoot Laptop and Desktop Experience
• Debugging the laptops and solve the problems
• Familiarity with Active Directory and Networking
• OS: Windows 90%, Linux 7%, MacOS 3% (Preferred)
• CompTIA A+ Certification

WHAT WOULD SET YOU APART: PowerShell or command line (CLI) familiarity CompTIA A+ certification Familiarity with networking concepts (DNS, LAN, WAN), * Troubleshoot Laptop and Desktop : 1 year (Required)

• Familiarity with Active Directory and Networking: 1 year (Required)
• Familiarity with networking concepts (DNS, LAN, WAN): 1 year (Required)

License/Certification:

• CompTIA A+ (Required)

• ==================PAY RATE: $25.47/hr. on w2