ITSM Change Process Manager

ITIL Change Enablement/Change Management experience or related practitioner-level training. Experience leading and governing enterprise Change Management processes, including CAB and ECAB, within a large IT organization. Experience with ServiceNow CAB Workbench, including implementation, configuration, administration, or operational use Experience developing or improving ITSM policies, procedures, governance controls, metrics, and reporting. Working knowledge of Incident, Problem, Configuration/CMDB, Release, and Service Level Management practices. Understanding of deployment and implementation methodologies, project lifecycle concepts, and the software development lifecycle. Familiarity with audit, compliance, and IT control requirements. Strong written, verbal, facilitation, relationship-management, and executive communication skills. Ability to exercise independent judgment, analyze complex situations, and work effectively across technical and business teams.