Cash Applications Specialist

• Carefully perform the customer payment application according to the customer support documents.
• Maintain accuracy in the GL Customer Account and follow up the closing issues with our stakeholders and escalate any necessary issues to the OTC Lead.
• Carry out customer reconciliations to clarify the final balance in the account.
• Make direct customer contact to get the relevant support documents.
• Provide updates, using reporting tools, and periodic reporting needs
• Maintain accurate and timely records for collection activity to allow for proper follow-up.
• AR as warranted & work with others to bring timely resolution to long standing issues.
• Follow up, recommend, and discuss action plans with Credit Management regarding adverse situations and help develop further plans of action & next steps
• Work on various departmental projects within Credit and as needed cross-functionally to maximize efficiencies & drive improved levels of performance
• Monitor and provide training to the OTC team.
• Perform the resolution customer disputes by phone queue or email as the business required
• Additional duties as required.

Secondary Activities:

• Improvement process participation as the operation needs.
• Work closely cross functionally with Sales, Supply Chain, Customer Service, DCs and others to bring resolution to open AR issues to improve DSO & WCT
• Work closely with customers to obtain documentation needed to make offsets within ERP system to resolve and close open aged balances

• Minimum High School Diploma or GED.
• 2+ years’ experience in cash application preferred; accounting or finance required with comparable experience of 1 year of accounting/receivable experience.
• Solid knowledge of various ERP systems desired
• Computer literacy a must
• Excellent technical credit/collection knowledge
• Multi-tasking and analytical skills critical
• Strong fluency of the English language
• Proficiency with MS Office and other software applications
• Strong organizational skills
• Excellent verbal & written communication & customer relations skills
• Ability to problem solve is key to success

• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services., We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.