Technical MSP Support Engineer Level 2

We are seeking a Level 2 Technical Support Engineer who is self-motivated, reliable, and passionate about delivering high-quality IT services. This individual will serve as a key contributor in supporting client infrastructure, resolving complex issues, and assisting with project implementation. The ideal candidate has at least 5+ years of relevant experience, preferably within an MSP environment. Key Responsibilities

• Deliver exceptional service and technical support that meets or exceeds client expectations
• Daily entry for at least 9 hours (8 working hours + 1 hour for lunch and breaks)
• Document client environments and support histories accurately and consistently
• Handle service requests and assist senior engineers with larger infrastructure projects
• Install, configure, and troubleshoot workstation and server environments
• Maintain and manage backups (e.g., Chartec, Datto, Acronis)
• Configure and support On-Premises Exchange and Office 365 mail clients, including Outlook
• Customize and support MS Office Suite applications
• Administer Windows Server environments: user/group management, file/print services, file permissions, event logs, backup restore
• Administer enterprise email systems (O365/Exchange): user/group management, aliases, folder permissions
• Provide support for networking environments, including routing, switching, and wireless

Skills & Experience Required:

• Cisco Switching, VLANs, Routing, Firewall Support
• Cisco Meraki (Firewalls, APs, Switches, VPN)
• Network Administration, Routing & Switching, Network Troubleshooting
• Server Hardware Technologies (CPU, RAID, SCSI)
• Virtualization & Public/Private Cloud (Azure, etc.)
• Mobile Messaging Support (Android, iOS)
• VPN Connectivity and Endpoint Security
• Backup & Recovery Solutions (Chartec, Datto, Acronis)
• Office 365 Console, SharePoint, Exchange to O365
• ThreatLocker
• Kaseya (monitor, manage and secure their clients’ IT environments)
• Barracuda (provides security, networking, and storage products based on network appliances and cloud services)

Preferred, not required:

• IT Glue (a cloud based IT documentation platform)
• ConnectWise PSA
• QuickBooks (an accounting software)
• RightNetworks (cloud service provider that hosts data and applications)
• Patch Management
• AWS (Amazon Web Services) (cloud computing platform offered by Amazon)
• LogMeIn or similar remote tools
• Project Experience: Office 365 and Azure migration projects
• Project Experience: Network design and configuration projects, * This is an in-person role based in West Houston (Energy Corridor).
• Occasional travel to client sites within the Houston area may be required; position may transition to a dedicated client site.
• Participation in an after-hours on-call rotation is expected
• Work is conducted primarily during standard business hours, with flexibility as needed to support client needs.
• Frequent standing, bending, crawling under desks or in server/network rooms during equipment installation.
• Compliance with client safety procedures, dress codes, and facility access policies is required.

• Preferred: Bachelor’s Degree in IT, Computer Science, or related field

Certifications

• Required: CompTIA A+ or Network+, or CCNA
• Preferred: CCNP, MCITP, MCP, Apple Certification, Project+