Assistant Network Manager / IT Operations Technician

• Handle and triage all incoming IT support requests
• Image, deploy, and maintain Windows PCs and user devices
• Manage IT inventory and asset tracking
• Perform new hire onboarding and user setup/training
• Troubleshoot hardware, software, Microsoft 365, and connectivity issues
• Assist with IT maintenance, upgrades, and internal projects
• Document procedures and help improve recurring issues
• Participate in on-call rotation

Do you have experience in Windows?, Do you have a Associate’s degree?, This role is ideal for someone with 2-4 years of IT support experience who wants to move beyond basic helpdesk work and grow into a systems or network administration role., * 2-3+ years IT support / helpdesk / desktop support experience

• Strong skills with Windows 10/11 and PC deployment
• Experience supporting Microsoft 365 users
• Basic understanding of networking and troubleshooting
• Organized, dependable, and able to take ownership of issues
• Strong communication skills with non-technical users
• Ability to work on-site in Louisville, KY

Preferred (Not Required)

• Experience with Active Directory, Intune, or endpoint management
• Exposure to system administration or infrastructure projects, * Have prior military experience.
• Have a knack for explaining tech in a way that makes your grandma nod in understanding.
• Get excited about learning new tools, software, or systems on the fly., * Do you have experience supporting Microsoft 365 users?
• Are you willing to participate in an on-call rotation?

Education:

• Associate (Required)

Experience:

• IT Support: 2 years (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Health savings account
• Dental insurance
• Employee assistance program, * 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off