IT Support Specialist

IT Support members will provide technical assistance to clients taking calls or responding to tickets with some occasional onsite work as needed., * Answer technical support phone calls and resolve workstation or software issues

• Create and update helpdesk tickets to document incoming customer requests and issues.
• Provide timely IT support and customer service via phone and email to all customers.
• Troubleshoot problems with the operations of various IT hardware including computers, printers, scanners, etc.
• Assist with local onsite IT support and projects
• Assist with Windows 11 Pro, Office 365 and other standardized applications.
• Maintain a professional relationship with all clients.
• Work with other team members to resolve issues to complete customer requests.

Do you have experience in Windows?, Do you have a Associate’s degree?, * Knowledgeable with Windows 11, hardware/software installation and troubleshooting.

• Knowledge of Windows Active Directory and Windows Domain environment desirable.
• Knowledge of basic network troubleshooting skills
• Proficient with Microsoft Office suite and in tune with developing technologies.
• Advanced troubleshooting and analytical skills.
• Ability to work individually or in team environment while multi-tasking in a fast-paced and challenging environment.
• Have excellent verbal and written communications skills.
• Responsive and respective team player with desire to learn and help us grow.
• Experience with Dental Applications such as Dentrix, OpenDental, Dexis, Sidexis, Gendex, Eaglesoft or Carestream products is a plus.

Education and/or Experience

• Associates Degree (AS) in a computer science or information technology
• Professional certifications in related field
• Minimum 2 years of IT work experience required

Pulled from the full job description

• 401(k)
• 401(k) matching
• Paid time off, * Learn and become familiar with all IT technology implemented at client sites
• Learn terminology associated with dental hardware and software
• Learn how to install, support and troubleshoot dental software and hardware
• Work with hardware and software vendors to resolve technical hardware and software issues for client systems.
• Learn and assist configuring PCs, business software and peripherals for dental offices.
• Read technical documentation to stay up to date on operating systems, IT technologies, dental applications and dental hardware.
• Show the willingness to learn from technical resources and team members., * 401(k)
• 401(k) matching
• Paid time off