IT Support Technician

IT Account Support Technician will be required to perform the following tasks:

· Gather data to assess the needs of the customer.

· Perform password management administration.

· Resolve incorrect settings.

· Assist users in setting up new accounts., This job description indicates the general nature and level of work expected by the successful applicant. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of the successful applicant. The successful applicant may be asked to perform other duties as required.

· 1-2 years of experience

· Experience with operating systems (e.g, Windows) and their configurations.

· Knowledge of computer networks, including LAN, WAN, VPN, and TCP/IP.

· Knowledge of Active Directory.

· Knowledge of Microsoft365 Administration.

· Analytical and problem-solving skills to identify and resolve technical issues.

· Attention to detail and ability to follow standard operating procedures.

· Communication and “customer service” (ability to walk coworkers through solutions to their issues, email etiquette).

· Basic mechanical skills (e.g. skills with tools as screw drivers, etc.), · CompTIA A+ Technician

· CompTIA Network+

· Cisco Certified Network Associate (CCNA)

· Microsoft Certified Solutions Expert (M CSE)

· Certified Information Systems Auditor (CISA)

· Certified Information Systems Security Professional (CISSP)

Essential Job Functions:

· High school diploma or general education degree (GED) required

· Criminal Background Check & Compliant to FAA Drug and Alcohol screening checks are mandatory

· Physical Demands: The employee must occasionally lift and/or move up to 50 pounds. Position requires frequent walking, standing and/or climbing., * High school or equivalent (Preferred)

$23 - $25 an hour - Temporary