Information Technology Specialist

• Provides day-to-day IT support and troubleshooting for employees across Cortex Residential’s corporate and property-level operations.
• Sets up, configures, maintains, and troubleshoots computers, monitors, printers, mobile devices, and other technology and equipment.
• Manages employee onboarding and offboarding from an IT perspective, including computers, email accounts, user permissions, and system access.
• Administers Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and related applications.
• Manages user accounts, permissions, multi-factor authentication, password policies, and other access controls.
• Maintains and troubleshoots office networks, Wi-Fi, printers, conference room technology, and related IT infrastructure.
• Supports the Company’s business and property management systems, including Yardi, and coordinates with third-party software providers as necessary.
• Maintains an accurate inventory of Company hardware, software, licenses, and other technology assets.
• Manages software licensing, renewals, technology procurement, and relationships with third-party technology vendors.
• Implements and maintains appropriate cybersecurity, endpoint protection, data security, backup, and access-control practices.
• Identifies opportunities to improve organizational efficiency through technology, automation, and systems integration.
• Develops and maintains internal IT documentation, procedures, and technology standards.
• Works proactively to identify and resolve technology issues before they impact business operations.

Additional Responsibilities

• Assists with various technology, systems, and operational initiatives as they arise.

Cortex Residential is seeking an Information Technology (IT) Specialist to manage and support the day-to-day technology needs of our growing real estate and property management platform. This role requires strong technical and problem-solving skills, exceptional responsiveness, and the ability to independently manage technology needs across a growing organization., * Exceptional problem-solving skills and attention to detail.

• Previous experience in information technology, systems administration, IT support, or a related role.
• Strong understanding of Microsoft 365 and Windows-based environments.
• Experience managing computers, user accounts, permissions, networks, and common business applications.
• General understanding of cybersecurity, data protection, endpoint security, and access-management best practices.
• Ability to multi-task and prioritize appropriately in a constantly changing environment and act with a sense of urgency and accountability.
• Highly driven and values entrepreneurialism; works well within ambiguity.
• Excellent communication and interpersonal skills, including the ability to assist employees with varying levels of technical experience.
• Experience supporting a multi-location organization is preferred.
• Experience working with Yardi or within the real estate/property management industry is ideal, but not required.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance