Technical Specialist

• Assist in all phases of the configuration of WWAN products.
• SIM routers and gateways
• Perform firmware updates
• Provision routers and gateways
• Provide troubleshooting for configuring WWAN routers and gateways.
• Monitor ticket system and remote assets
• Interact with customers (internal and external) and vendors via phone and email correspondence
• Provide customer service
• Provide technical support
• Create and triage Cases/RMAs
• Assist in other departments as needed.

• Skill sets include customer service, time management, computer skills, and good interpersonal skills.
• Positive attitude, strong attention to detail, strong communication skills, high level of technical aptitude, being highly motivated, professional, courteous and dependable.

401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Paid holidays Full-time 605 Eastowne Drive, Chapel Hill, NC 27514

MCA, your trusted advisor for wireless communications, data, and security is seeking a Technical Specialist to support the Network Infrastructure Solutions (NIS) team in our Data division located in our Durham, NC office.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more., Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies., Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”