Engineer - Cloud & Infra Management

The Service Desk Analyst is responsible for providing firstlevel technical support to end users resolving ITrelated issues and ensuring excellent customer service The role involves incident management request fulfillment troubleshooting hardware and software problems and escalating complex issues to appropriate support teams, * Serve as the first point of contact for IT support requests via phone email chat or ticketing system

• Log track prioritize and resolve incidents and service requests according to SLAs
• Troubleshoot hardware software network and application issues
• Provide support for desktops laptops printers mobile devices and peripheral equipment
• Install configure and maintain standard software applications
• Manage user accounts passwords and access permissions
• Escalate unresolved issues to higherlevel support teams when necessary
• Monitor and follow up on open tickets to ensure timely resolution
• Maintain accurate documentation of incidents solutions and knowledge base articles
• Educate users on IT policies procedures and best practices
• Support onboarding and offboarding activities including account setup and equipment allocation
• Participate in continuous improvement initiatives to enhance service delivery

• Bachelors degree or diploma in Information Technology Computer Science or a related field
• 13 years of experience in IT Service Desk Help Desk or Technical Support
• Basic understanding of Windows operating systems Microsoft 365 Active Directory and networking concepts
• Familiarity with ITSM tools such as ServiceNow Remedy Jira Service Management or similar
• Strong problemsolving and troubleshooting skills
• Excellent communication and customer service abilities

Skills Mandatory Skills : Jira Service Desk, Servicedesk, Windows Server

(part of Larsen and Toubro (L&T)) 3.73.7 out of 5 stars Frisco, TX $50,000 - $55,000 a year, Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Life insurance, Actual compensation within the range will be dependent upon the individual’s skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation., Compensation range: $50,000.00 to $55,000.00 per year

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert