Desktop Support Technician

THE JUDGE GROUP, INC.

Indianapolis, IN, United States

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

4 years minimum

Compensation

$65,000.0 - $70,000.0

Working hours

Regular working hours

Job source

dice.com

Tech stack

Apple Mac Systems Software Engineering CompTIA Strata - PC Hardware Technology Engineer Peripherals Information Technology Laptops

Job description

We are seeking an experienced and highly skilled Desktop Support Technician to join our team. In this role, you will be responsible for providing technical support for a wide range of desktop and laptop hardware and software issues. You will work closely with other IT team members and assist in the deployment, maintenance, and troubleshooting of desktop and laptop computers, peripherals, and software. You will also be responsible for providing excellent customer service and effectively communicating technical solutions to non-technical users.

Responsibilities

Provide technical support for desktop and laptop hardware and software issues, including installation, configuration, and troubleshooting

Assist in the deployment and maintenance of desktop and laptop computers, peripherals, and software
Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
Work closely with other IT team members to resolve technical issues and improve processes
Provide excellent customer service and effectively communicate technical solutions to non-technical users
Participate in the development and implementation of technical policies, procedures, and best practices
Participate in the development and maintenance of technical documentation
Stay up-to-date with new technologies and industry trends

Requirements

Bachelor’s degree in computer science or a related field, or equivalent experience

4+ years of experience in desktop support or a related field
Strong knowledge of Windows and Mac operating systems and applications
Experience with hardware and software installation, configuration, and troubleshooting
Experience with network and infrastructure support
Excellent customer service and communication skills
Strong problem-solving and analytical skills, including experience with troubleshooting and root cause analysis
Ability to work independently and as part of a team
Must be a highly motivated individual
Certification in A+ and/or Network+ is a plus