IT Support / Desktop Support Engineer

We are seeking a dedicated IT Support / Desktop Support Engineer to join our dynamic technology team. In this role, you will be responsible for providing comprehensive technical support to end-users, managing computer systems, and ensuring the smooth operation of IT infrastructure across the organization. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proactive approach to troubleshooting and user assistance. This position offers an opportunity to contribute to maintaining a reliable and efficient IT environment that supports our organizational goals., * Deliver prompt and effective technical support for hardware, software, and network issues across various operating systems including Windows and macOS.

• Manage computer hardware assets, perform installations, upgrades, and routine maintenance.
• Troubleshoot software problems related to Microsoft Office applications, operating systems, and specialized enterprise software.
• Configure and support network connectivity including LAN (Local Area Network), VPN (Virtual Private Network), and firewall settings.
• Assist users with computer management tasks such as account setup, permissions, and user access controls.
• Monitor and maintain IT infrastructure components using tools like ServiceNow, Jira, BMC Remedy, ensuring timely incident resolution.
• Support the setup and maintenance of network devices and peripherals to ensure optimal performance.
• Collaborate with the IT team to implement security measures such as firewall configurations and VPN access controls.
• Document issues, resolutions, and procedures accurately for future reference.
• Provide exceptional customer service by communicating clearly and professionally with end-users at all levels.

Do you have experience in Teamwork?, * Proven experience in technical support with a focus on desktop support and help desk operations.

• Strong knowledge of computer management practices including hardware troubleshooting and operating system configuration.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with Linux environments.
• Solid understanding of computer networking concepts such as LAN, VPNs, firewalls, and network security protocols.
• Experience supporting various operating systems including Windows and macOS.
• Familiarity with IT support tools like ServiceNow, Jira, BMC Remedy for incident tracking and management.
• Ability to troubleshoot software issues related to common enterprise applications.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Knowledge of IT infrastructure components including servers, switches, routers, and security devices.
• Strong organizational skills with attention to detail in documenting procedures and resolving issues efficiently. This role is ideal for motivated individuals eager to develop their expertise in IT support within a collaborative environment. We welcome applicants who are committed to delivering high-quality service while continuously expanding their technical skill set.

3.33.3 out of 5 stars Gallatin, TN 37066 $30 - $32 an hour - Contract