Senior IT Consultants / Network Technicians / IT Helpdesk

Depending on experience and the specific scope of work, consultants would be expected to perform work involving:

• Defined Level 1-3 desktop, endpoint, cloud, network, or systems support issues.
• Onsite or remote troubleshooting for specific client issues.
• Senior technical assessment of client environments.
• Business network design, troubleshooting, documentation, or remediation.
• Microsoft 365, Google Workspace, DNS, email, identity, endpoint, and cloud administration tasks.
• Firewall, VLAN, Wi-Fi, switching, routing, endpoint security, and connectivity troubleshooting.
• Multi-day or multi-week client IT projects with defined deliverables.
• Technical project planning, scoping, implementation, documentation, or handoff.
• Coordination with client contacts, third-party vendors, ISPs, property teams, and project stakeholders for accepted engagements.
• Project status updates, completion notes, findings, risks, recommendations, and next steps.
• Technical recommendations related to client infrastructure, support needs, risk reduction, or future project planning.
• Identification of out-of-scope, high-risk, or specialized issues requiring additional approval, escalation, or a separate scope of work.

Consultants are responsible for determining the appropriate technical approach, sequence, tools, and methods needed to complete accepted work, consistent with the agreed project scope, client environment, security requirements, and applicable professional standards.

You can expect a minimum of 10hrs a week as we onboard you, with the potential to scale up to 40hrs depending on your skills, reliability, and communication abilities., * 10+ years of hands-on IT support, network support, systems administration, technical consulting, or related client-facing technical services experience.

• Experience independently supporting business clients in professional environments.
• Experience with PC/Mac environments, Microsoft 365, Google Workspace, DNS, email systems, business networks, Wi-Fi systems, VLANs, firewalls, endpoint security, hardware diagnostics, A/V systems, security systems, smart home technology, and cloud administration.
• Experience managing client-facing projects, vendor coordination, project timelines, budgets, and deliverables.
• Experience supporting clients across multiple sites or distributed environments.
• IT, networking, cloud, cybersecurity, or vendor certifications.
• Ability to accept occasional evening, weekend, holiday, urgent, or onsite project opportunities when offered and accepted.

Pulled from the full job description

• Professional development assistance
• 401(k)
• Paid time off
• Employee discount
• Flexible schedule, This is a W2 positon with no gaurentee of hours, but on average most consultants average 60k-90k/yr depending on skills and availability. We do work across a very wide range of subjects, with some opportunities for work outside of just the IT Division in areas like AV, C7 wiring, and web development., * 401(k)
• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance