Application Support Lead

The Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams., * Act as SPOC for client stakeholders Manage incident, problem, and change management processes Ensure SLA/KPI adherence and reporting

• Coordinate with offshore teams for issue resolution Conduct governance calls and status updates Drive root cause analysis (RCA) for critical incidents
• Manage escalations and high priority issues Oversee release and deployment coordination Identify automation opportunities Maintain knowledge management practices

• 8 years in Application/Production Support Strong ITIL process knowledge Stakeholder management experience
• Experience in onsite-offshore model
• Strong analytical and communication skills
• Experience with tools like ServiceNow/Jira

Key Skills: Application Support, Production Support, ITIL, Stakeholder management, ServiceNow, Jira

• $150,000-220,000 per year Overview: Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey…

• 5 days ago +