Student Computer Operator

Join the Systems and Technology (SYSTECH) team that supports the State of Utah’s flagship College of Nursing at the University of Utah. SYSTECH prides itself on providing state-of-the-art support, creating innovative solutions, and fostering growth for each employee.

This is a non-benefitted student work study position. Only students with Federal Work Study funds will be accepted. The position works in the College of Nursing building and supports other building and departments on campus.

As a Student Computer Operator at SYSTECH, you gain valuable experience to advance your skillset and future career path. We believe in creating space on the team to rethink processes and create new solutions to old problems.

The Student Computer Operator reports to the IT Manager and will be a SYSTECH’s ops team member. Scope of work includes supporting faculty and staff that utilize computer and AV technology. The individual in this position works closely with other members of the SYSTECH team to provide technology support for the College via ticketing system or zoom room.

Technology Areas of support include: Windows and Apple desktops, laptops, mobile devices

• AV equipment
• Operating systems and software
• Zoom Meetings

The SYSTECH ops team also provides synchronous virtual meeting and class spaces to faculty, staff, and students using Zoom and other technologies. Other IT responsibilities as assigned. This position is not responsible for providing patient care. *Student must have WORK STUDY funding available, check with the Financial Aid Office if you’re unsure. Responsibilities

• Provides help desk style support via Zoom
• Provides customer service and assists users with specialized software.
• Creates reports, documents and how-to articles.
• Notifies appropriate technical groups of errors or equipment malfunctions requiring more advanced troubleshooting and analysis.
• Provide technical support for faculty and staff
• Monitor and troubleshoot classroom and AV technology
• Process IT inventory
• Deploy and setup IT equipment
• Other projects as assigned

Preferences Preferred but NOT required:

• Experience with AV equipment and video conferencing
• Experience with telephone customer service (e.g. information services, help desk, customer support).
• Windows 10/11 and Mac OS experience
• Interpersonal communication and troubleshooting skills, The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

1. Have you been awarded and have you accepted a Federal Work-Study Award for the current year? If no, do not submit this application. + No + Yes
2. Are you willing to work at least 2-hour-minimum shifts during business hours (Mon-Fri, 8AM-5PM) various times per week? + Yes + No
3. Are you available to work up to 40 hours per week during this summer semester? This would be a temp schedule, and this question is for schedule planning purposes only. + Yes + No
4. Are you available to work more than 20 hours/week during summer semester? Please outline your likely hours available if possible, i.e.; Mon: Tues: Wed: Thurs Fri: (Open Ended Question)