Desktop Support - Windows/Bloomberg

This role provides hands-on technical support to end users, ensuring the reliable operation of desktop systems, collaboration tools, mobile devices, and hardware. This position is centered on diagnosing and resolving technical issues, delivering customer service, and maintaining a stable and secure end-user computing environment, particularly within a financial services context., * Provide hardware support for laptops, desktops, mobile devices, docking stations, monitors, printers, and peripherals.

• Support conference room technology, including cameras, microphones, displays, and AV/collaboration systems.
• Manage software provisioning, application troubleshooting, account management, password resets, and access issues.
• Respond to service requests and incidents, documenting resolutions in the ticketing system and escalating complex issues as needed.
• Support finance or investment professionals, understanding the sensitivity and urgency required in that environment.
• Troubleshoot Windows OS issues, including system errors, performance degradation, driver conflicts, and application failures.
• Write and maintain PowerShell scripts to automate routine tasks and streamline support workflows.
• Support macOS users with OS-level troubleshooting, application errors, and device connectivity.

Technical Skills:

• Experience supporting Windows 11 enterprise environments.
• Experience providing support for Bloomberg Terminal.
• Experience with troubleshooting complex Excel workbooks, financial modeling tools, and market research and trading platforms.
• Expertise in Dell hardware and financial software such as Bloomberg, MSCI, and Excel add-ins.
• Proficiency in writing and maintaining PowerShell scripts.
• Familiarity with supporting macOS environments.

What We’re Looking For

This is a hands-on role requiring technical troubleshooting skills, clear communication, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate brings professionalism, a customer service orientation, and the ability to work both independently and collaboratively within an IT support team.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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