PED Systems Analyst

• Navigate stakeholder expectations while ensuring alignment on technical deliverables.

• Partner with business and technology teams to understand requirements and translate them into technical solutions.

• Provide support for PED (Pin Entry Device) rollout initiatives across retail environments.

• Document, maintain, and share detailed resolution steps and technical troubleshooting procedures.

• Ensure operational stability and minimal downtime of core retail payment systems on a daily basis.

• Demonstrate empathy towards store partners and proactively identify opportunities to improve support experiences.

• Establish cross-functional, collaborative relationships with business, technology, and store partners.

• 5+ years of solid experience in technical support, helpdesk operations, retail technology support, or related environments.

• Experience working in Agile projects.

• Capable of conceptualizing latest technology landscape requirements and driving technical solutions.

• Strong understanding of various technology components and their capabilities.

• Works in a team covering business and technology with representatives from client to produce overall quality delivery.

• Experience with helpdesk operations and account provisioning processes.

• Strong analytical thinking to examine system issues, identify root causes, and connect components in an efficient manner.

• Excellent problem-solving skills to resolve complex technical challenges and provide effective solutions and troubleshooting.

• Strong knowledge of activities across every phase of delivery from incident management to post-production support.

• Hands-on experience with ServiceNow, Jira, Meraki, and Splunk.

• Experience with remote management tools and supporting geographically distributed users and systems.

• Knowledgeable in software distribution, deployment, and support processes.

• Experience performing general network troubleshooting and connectivity issue resolution.

• Ability to work effectively in ambiguous situations and adapt to changing priorities, schedules, and workflows.

• Strong attention to detail and commitment to operational excellence.

• Excellent communication skills with experience supporting customers, store partners, and external stakeholders.

The base compensation range for this role in the posted location is $43,984 to $105,600

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)

• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world., Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.