QUICK LANE MANAGER

Mullinax Ford is looking to fill the role of Quick Lane Service Manager, which is responsible for ensuring that customers receive 5 star customer service. We are seeking a first-rate candidate to help take our busy Quick Lane department to the next level and to join our multi-store enterprise. Bilingual English/Spanish is preferred but not required., * Understanding customers’ needs to ensure customer satisfaction

• Handle customer concerns quickly and professionally to maintain good customer relationships
• Keep up to date with new products, features, accessories and attend product training as required
• Direct, supervise, and monitor performance of all direct report employees
• Attracting, developing, and retaining talent
• Engaging and motivating the team to meet performance expectations and goals
• Ensure all parts, tools, and equipment is available and up to date for all team members to complete work
• Ensure all employee’s receive proper training
• Track technician productivity
• Responsible for the cleanliness and safety of the Quick Lane department
• Assisting other departments
• Follow all Company procedures and standards
• Other duties as assigned

• Automotive Service Management experience
• Ability to provide five-star customer service
• Ability to set and achieve targeted goals
• Team Leader (lead by example)
• Results oriented
• Problem solver with stability under pressure
• Excellent written, verbal, and interpersonal communication skills
• Proficiency with computer systems, MS Office (Word, Excel, and Outlook), internet browsers, email functions and ability to learn new software
• High school diploma or equivalent
• Valid Driver’s license with an acceptable motor vehicle driving record according to dealership guidelines
• Must be able to pass background screening and drug test

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Wellness program, Benefits package for full-time employees includes:
• Medical, Dental, and Vision Plans
• Paid Basic Employer Life Insurance
• Additional Supplemental Insurance
• Wellness Program
• 401(k) Plan with match
• Paid Time Off
• Employee Purchase Program
• Training Programs

We are a Drug Free Work Place and an Equal Opportunity Employer. Full Time Position