Senior IT Operations Support Associate

We are seeking a Senior IT Operations Support Associate to provide onsite technical support for a high-volume manufacturing environment in Dearborn, MI. This role will support plant operations by troubleshooting IT infrastructure, manufacturing applications, end-user systems, servers, networks, and operational technology environments. The ideal candidate will have experience supporting mission-critical production systems, responding to incidents, collaborating with cross-functional teams, and ensuring maximum uptime within a fast-paced manufacturing setting., * Provide onsite IT operations and technical support for manufacturing and business users across the facility.

• Troubleshoot and resolve issues involving applications, infrastructure, operating systems, hardware, networking, and end-user technology.
• Support manufacturing execution and plant floor systems to ensure operational continuity and production uptime.
• Coordinate with corporate IT teams and business stakeholders to prioritize support activities and process improvement initiatives.
• Participate in incident management activities, including troubleshooting, escalation support, root cause analysis, and business continuity efforts.
• Serve as onsite technical support for enterprise teams, including server, database, network, and operations teams.
• Maintain and support Windows and Linux server environments across physical and virtual infrastructures.
• Support Cisco-based networking equipment and assist with network troubleshooting activities.
• Assist with deployment, configuration, maintenance, and support of manufacturing technology solutions and connected devices.
• Support modernization initiatives involving Industrial IoT (IIoT), mobile technologies, software-defined networking, and Factory of the Future programs.
• Develop, maintain, and update technical documentation, knowledge articles, support procedures, and operational runbooks.
• Collaborate with plant leadership, engineering, controls, quality, finance, and production teams to support business objectives.
• Assist with workload coordination and support planning as directed by site IT leadership.
• Provide after-hours and weekend support when production schedules require.

This is a hands-on position requiring strong technical troubleshooting skills, operational support experience, and the ability to work flexible hours, including occasional weekends, to support a multi-shift manufacturing operation., * High School Diploma or GED.

• 3-5 years of IT Operations, Technical Support, Help Desk, Infrastructure Support, or Operations Support experience.
• Experience troubleshooting hardware, software, network, and operating system issues.
• Knowledge of Windows-based environments and enterprise IT support processes.
• Experience supporting end users within a production, manufacturing, logistics, warehouse, or industrial environment.
• Strong problem-solving and root cause analysis skills.
• Experience documenting support procedures and technical solutions.
• Ability to work onsite in Dearborn, MI.
• Ability to support flexible schedules, multiple shifts, and occasional weekend production requirements.
• Strong communication and customer service skills.

Preferred Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related field.
• Experience supporting manufacturing systems, industrial environments, or plant floor technologies.
• Experience with Cisco networking equipment.
• Experience supporting Windows and Linux server environments.
• Exposure to virtualization technologies and enterprise infrastructure operations.
• Experience with Industrial IoT (IIoT), mobile device technologies, Android/iOS platforms, or software-defined networking.
• Familiarity with incident management, escalation support, and business continuity processes.
• Knowledge of manufacturing execution systems (MES) and operational technology environments.