IT Support & Document Processing Specialist

processing. The specialist will resolve user technical issues, ensure document accuracy and compliance, and uphold strict security standards. This role requires strong attention to detail, independent work capability, and the flexibility to handle both technical and administrative workflows. MEANINGFUL WORK AND PERSONAL IMPACT As an IT Support & Document Processing Specialist , the work youll do at GDIT will be impactful to the mission of the Department of Veterans Affairs. A typical day will include:Responding to incoming service calls and ticket queues, providing first-tier IT supportTroubleshooting hardware, software, and network issues and document resolutionsReviewing, preparing, classifying, redacting, and processing documents according to established proceduresUtilizing Microsoft Excel to update, track, validate, and manage document-related dataConducting quality checks to ensure accuracy, consistency, and compliance.Maintaining confidentiality and complying with all security

and data-protection requirementsWorking independently while maintaining organized and efficient workflows As a well-qualified candidate for this role YOU are:An effective communicator able to effectively communicate both written and verballyCommitted to accuracy with strong attention to detailAble to follow structured, repeatable procedures preciselyReliable and able to meet deadlines consistentlyAble to quickly learn new systems and software toolsAble to work independently with minimal supervisionTo qualify for this role, YOU MUST have:A High school diploma or G.E.D.One (1) or more years of customer service or other telephone experienceA VA EOD/Public TrustAn ability and willingness to work AND full-time shiftLouisiana residency living within a reasonable commuting distance (~60-mile radius) of our Bossier City facilityAn ability and willingness to work and train onsite as requiredAn ability to obtain a U.S. public trustIntermediate proficiency in Microsoft Excel Even BETTER if YOU have:An associate’s degree or equivalent in a related field of studyPrevious experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)Previous experience working with a contact center management databasePrevious experience working with a ticketing systemPrior administrative, document-processing, or data-related experienceExperience working in secure or compliance-driven environmentsTechnical certifications (i.e. CompTIA Network+, CompTIA ITF+, CompTIA, Security+, Microsoft 365 Fundamentals (MS900), Microsoft Excel Specialist (MOS), HDI Support Center Analyst (HDISCA))GDIT IS YOUR PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and thats important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we cant turn into opportunity. And our work depends on an IT Support & Document Processing Specialist joining our rapidly growing team of help desk professionals in Bossier City, LA. Work Visa Sponsorship will not be provided At GDIT, people are our differentiator. As an IT Support & Document Processing Specialist, you will be trusted to utilize your root cause analysis and problem-solving skills to support two critical operational functions for the Department of Veterans Affairs: front-line IT support and structured document