Test Center Administrator

We are looking for a dedicated Test Center Administrator to join our team in Wilmington, North Carolina. In this long-term part - time contract position, you will play a critical role in ensuring the smooth operation of our testing facilities and creating a secure, detail-focused environment for candidates. This role requires exceptional organizational skills, attention to detail, and the ability to maintain a high level of customer service while adhering to strict policies and procedures., * Welcome candidates to the test center and verify their identification to ensure compliance with security protocols.

• Conduct thorough security checks, including the use of wands, to maintain a secure testing environment.
• Continuously monitor examinees during their exams to safeguard integrity and provide assistance as needed.
• Address and resolve candidate concerns promptly while adhering to company guidelines.
• Maintain a secure and organized environment, ensuring the protection of all testing materials.
• Deliver a fair and comfortable testing experience for all candidates by following company policies.
• Prepare detailed reports on incidents or irregularities observed during testing sessions.
• Represent the organization’s mission and values while upholding high standards of attention to detail.
• Digitally capture and record candidate fingerprint identification when applicable.
• Adapt to flexible scheduling based on operational requirements.

• High school diploma or equivalent is required; college experience is an advantage.
• A minimum of one year of customer service experience in roles such as retail, call center, or restaurant settings.
• Strong interpersonal and communication skills to interact effectively with candidates and team members.
• Proficiency in using Windows-based applications, including Office programs and web browsers.
• Ability to write clear and accurate reports and correspondence.
• Physical capability to bend, stoop, and lift up to 40 pounds as needed.
• Capacity to remain stationary for extended periods while monitoring exams and perform regular walkthroughs of the testing room.
• Visual acuity to adjust computer screens and monitor testing rooms through camera systems.

$15 - $16 an hour

401(k), Vision insurance, Dental insurance, Disability insurance